Sinoxis Network features a 30-day money back guarantee on our distribution services (Forever Release, Release Covers & Label Subscription).

• If you are facing problems with our website or services, please contact us on support@3elledoors.com or contact us via https://3elledoors.com/#contact-us.
• Partial Refunds (50%) are applicable if the Cover License is rejected or not available.
• Full Refunds are applicable if your release doesn’t match the required standards or is rejected by the platforms for Copyright Infringement.
• Furthermore, it is expressly understood that in the event a Cover song has been available for distribution for a period exceeding 6 months, no refund shall be initiated, as the fees associated with the cover license have been remitted. Any decisions regarding the removal or resolution of conflicts related to such Cover songs remain the sole prerogative of the original Label/Artists.

Sinoxis Network doesn’t provide any refunds or guarantees for our promotion services (Promote).

• Promotions are based on the quality of content provided by the user.
• If you are facing issues with your ongoing promotion, please contact us on support@3elledoors.com or contact us via https://3elledoors.com/#contact-us.
• Partial Refunds (50%) are applicable if your content gets rejected by the ad platforms for Copyright Infringement.
• Full Refunds are applicable if we are not able to complete your promotions within a 30-day period (this is valid only for YouTube & Spotify Promotions).
• Full Refunds are applicable if we are not able to complete your promotions within a 60-day period (this is valid only for Gaana Promotions).

If you are approved, then your refund will be processed, a pay-out link will be sent to you, or the credit will automatically be applied to your credit card or original method of payment, within a 10-14 working days.